FAQs

Subscriptions and Cost

  • How much does GT Stats Cost?
    GT Stats is a subscription based product. The cost of a subscription is $4.99US per month or $29.99US per year. Remote Mode is provided as a one-off purchase of $4.99US and is not subscription based.

    For further details on how to manage your App Store subscription, including changes, cancellations and refunds, click here. For Google Play Store click here.

  • Why does Gadget Tennis charge a subscription for GT Stats rather than a one-off purchase?
    We are committed to a continual flow of new functionality on the GT Stats app and content on the Gadget Tennis website. For the app, this means new features on a monthly basis. Features could include new graphs and statistics, but also could be as large as “Remote Mode”.

    What you will receive from us is a commitment to monthly updates to the app, not sporadic updates over time. For around the cost of a restring…….or a few tins of balls!

  • After You’ve Downloaded GT Stats

    • After You've Downloaded the App....
      Once You’ve opened GT Stats for the first time, you will be asked if you would like to create an account. Please note, whether you sign up or not, the functionality is exactly the same. Signing up gives you the ability to see content and use the app on other iOS devices with the same Apple ID.

      The subscription screen that follows asks if you would like to use the app free until 1st September, 2018. There’s no need to subscribe until then. Subscriptions can be completed within the app on or before 1st September.

    • What’s the Player Profile Screen?
      When you tap the GT Stats icon on your device for the first time, you will be asked to load details of a player. These details should be of the player for whom the GT Stats will be most used ie if you are planning on recording matches for your junior player more than anyone else, use their name to fill out the primary player details.

      None of these details will be shared. For more information, view our Privacy Policy

      • How do I load and save new players?
        1. Tap the Menu button located at top left. Note: Menu button is not visible when in a match.

        2. Tap Players.

        3. Tap Add at top right of screen

        4. Add all the details of the player and tap Save

        A player can also be added from the Add Match screen by tapping Add Player at top right.

        The newly added player will appear in your player list, which can be accessed from the Main Menu.

      • How do I start recording a match?
        1. Access the Matches screen from the Main Menu and tap Add.

        2. Enter the information required and tap Save. The Matches page will automatically load.

        3. Tap the match that you just loaded (should be at the top of the list if default sorting is used)

        4. Establish which of the players is serving first and tap Start Match

      • The scoring format I want to use isn’t in the pre-loaded list. Can I load my own?
        Definitely. Tap the menu at top of screen when not in a match or match stats. Tap Match Formats and tap ADD at top right.

        A few notes on adding formats:

        1. Number of sets should be the maximum number that will be played. A “best of 3 set match” should have the number 3 in the first field.

        2. Games per set is a little like “First to”. If it’s a regular set it’s first to 6. GT Stats will assume a 2 game advantage is required to win the set. So, if you load number of games in a set as 10, the app will assume 11-9 is a winning score.

        3. If there’s a match tiebreaker the number of sets before match tiebreaker will either be 2 or 4.

        4. Number of points in a match or set tiebreaker is another “First to” field. GT Stats will automatically assume a margin of 2 points is required to win a tiebreak.

        5. Sudden Death Deuce is “No Ad” scoring.

        Don’t forget to give your new format a name and a description so you know what to tap next time you use the same format.

      • The blue screen is getting me down. Can I have another color?
        The default screen color is blue. If you tap the Menu button (when not in a match), under Settings, you will find you’re using the Hard court theme. Try either Clay or Grass and see if they suit the mood a little better.
      • Recording Matches

      • I made a mistake. Can I undo my last tap during a match?
        42058441-0D00-4D2E-9713-6CB6D71BD4FBYes you can, by tapping the undo button at top right of screen. Use this button once you have completed a point ie if you have already recorded a fault, record a double fault and then tap the undo button.

        This will amend the score to the previously displayed score and remove any stats associated with the point that’s been undone.

      • I missed a point (or maybe a few). Can I keep recording stats?
        The + buttons next to the point score are there to help. Whether you missed a point, had to step away for a few points, or made it to the match a couple of games late, you can still catch up and record the stats of the rest of the match.

        The + buttons advance a player’s score by one point with every tap. Tapping either of them will advance the score using normal tennis scoring without anything being added to the stats for the match.

      • I don’t know whether that shot was a Forced Error or an Unforced Error. What should I do?
        Whether a point ended with a Forced or Unforced Error is subjective. In junior tennis, if you think it’s a 50/50 call, err on the side of giving one or other player a Forced Error rather than an Unforced Error.

        For more information on the differences between Winners, Forced Errors and Unforced Errors, have a look here.

      • How should I record lets and net cords?
        Lets are not recorded as part of a player’s stats, largely because the point starts again from first or second serve. A net cord that results in a player winning a point because the ball just dropped over the net after hitting the tape? That has to be recorded as a winner. A lucky winner, yes, but a winner nonetheless.

        If a net cord results in a ball going long (particularly on serve) or wide, we recommend recording the location of the error (or serve) as a “Net” error.

        Junior Player: “That ball wouldn’t have gone wide or long if the net wasn’t in the way!” Then hit it higher over the net and there won’t be a problem. At least that’s what my coach told me when I was a junior!

      • What are the arrows between player names for and why do they only come up at certain times in a match?

        Junior tennis players are inclined to get a few things wrong from time to time. One of the common mistakes is who is serving in a tiebreak and who serves to start the second set after a first set tiebreak.

        Without going in to the “who does what and when”, we’ve made it easy for GT Stats users to swap the server if the junior players get it wrong. The arrows will ONLY appear at the start of a set and throughout any tiebreak, just in case they get it wrong on court. It happens…..and it’s OK!

      • Does GT Stats support stats recording for Doubles matches?
        In final beta, Doubles teams and players can’t be loaded. For final release, this will likely change but the functionality will only allow users to record stats of a doubles team, NOT the stats of all 4 individuals on the court.

        One of the reasons for this (there are many) is that it’s not necessarily in the best interests of a doubles team to know who made the errors, how many etc. We are parents of junior players and have had this issue in the past. Sometimes it’s very difficult for a junior to look past their own poor stats (or those of their partner) and understand that doubles is a team effort.

        Look out for a future update that will include the ability to load teams.

      • Viewing Match Stats

      • How do I view the stats of a match I’ve just recorded?
        Go to the Matches screen via the Menu and tap on the match you want to view. The following screen will display the final score and a summary graph.

        If you tap View Match Stats, the app will display all the stats of that match in numerical form. Tap any of the Graph icons to display stats for that particular stat in graph form.

      • Where will I find the Error Location Statistics that I recorded in a match?
        While in the Stats Screen, tap the magnifying glass next to Unforced Errors.

        This will bring up an Error Location screen which displays errors location for each shot. To view this information graphically, tap the Graph icon.

      • Can I view match stats during a match or only after a match is complete?
        You can view Match Stats at any time. From the Serve/Return screen, tap the icon at top right next to the Undo button. Navigate through stats and graphs from there as if the match was completed.
      • What does the Scroller do?
        The GT Stats Scroller can be found in any of the graph screens. It allows you to view the stats of a match from any game score.

        Just move the start scroller to your desired start point and the end scroller to the desired end point, and voila! View stats from an individual game if you like.

      Remote Mode

      I Have More Questions

      Feel free to get in touch via our Contact page or email gtstats@gadgettennis.com